Participation Policy

The National Resource Directory (NRD) provides access to links to services and resources that support Service Members, Veterans, families and caregivers. The NRD lists resources from federal, state and local government Web sites, as well as those of non-profit organizations and educational institutions.

• The NRD has standardized criteria for organizations, agencies and programs to participate in the NRD. These criteria ensure that the organizations, agencies or programs listed in the NRD address the needs of Service Members, Veterans, families and caregivers.
• These criteria are uniformly applied and published so that the public is aware of the scope and limitations of the NRD.
• The organizations, agencies or programs listed on the NRD are reviewed on an annual basis, or more frequently if necessary, to ensure that they continue to meet the changing needs of Service Members, Veterans, families and caregivers. The criteria used to screen these organizations will be included in the review.
• No product endorsements or preferential treatment is given to any organization, agency or program that is listed in the NRD.
• No payment of any kind is accepted in exchange for inclusion in the NRD.
• The NRD contains hypertext links or pointers to information created and maintained by other public and private organizations. These links and pointers are provided for the user's convenience. The NRD does not control or guarantee the accuracy, relevance, timeliness or completeness of this outside information. Further, the inclusion of links or pointers to particular items in hypertext is not intended to reflect their importance. Moreover, it is not intended to endorse any views expressed or products or services offered on these outside sites or the organizations sponsoring the sites.
• The NRD does not provide information on, or referrals to, any organization, agency or program that:
  • Exhibits hate, bias, or discrimination;
  • Shares personally identifiable information with vendors or other agents, companies, or services without expressed permission from the Service Member, Veteran, family member or caregiver who requested or received their services;
  • Sells, rents, loans or transfers to any unrelated third parties information on Service Members, Veterans, family members or caregivers who request or receive their services.
• The NRD reserves the right to deny or remove any resource that:
  • Provides misleading information or unsubstantiated claims;
  • Appears on the annual State Department list of Foreign Terror Organizations;
  • Conflicts with the NRD's mission or violates any NRD policies.

Government

If the organization meets any one of the following criteria, it shall be included in the NRD.

• Agencies or programs that are federal government-owned, funded or sponsored.
• Quasi-government agencies created by public sector/private sector partnerships.
• State, local or tribal governments.

Charities:

• Granted tax-exempt status under section 501(c) (3) of the Internal Revenue Code and file a Form 990; AND
• Status can be confirmed by a charity watchdog service, Better Business Bureau Accredited Charity Directory or current participation in the Combined Federal Campaign; AND
• Favorable rating was received by watchdog organization (when applicable)

Other Not for Profits:

• Registered with the IRS as a 501(c) organization; AND
• Service or assistance is provided to Service Members, Veterans, their families and those who support them
• Status can be confirmed by IRS; OR
• Status can be confirmed by publicly available service
• (Name of service:__________)